Privacy Policy
Effective date: 4 October 2026
Website: https://chhitosewa.com
ChhitoSewa (“we”, “us”, “our”) operates the website chhitosewa.com and provides appliance repair services and spare parts sales in Kathmandu Valley.
This Privacy Policy explains what information we collect, how we use it, and how you can contact us about your data.
If you have questions, contact us at sewachhito@gmail.com, call +977-9701576799, or WhatsApp +977-9761912818.
1. Who we are
ChhitoSewa is based in Jaisideval, Kathmandu, and serves customers in Kathmandu Valley.
We offer:
• Appliance repair and servicing for AC, Fridge, Washing Machine and Microwave
• Online sale of related spare parts through our shop on this website
2. Information we collect
We may collect the following information when you use our website or contact us:
A. Information you give us
• Name
• Phone number
• Email address (if you provide one)
• Address or location in Kathmandu Valley (for service visits)
• Message content from contact forms, WhatsApp, or phone
• Appliance type, brand/model, and problem description (for repair requests)
• Order and account details when you buy spare parts (such as order items, amount, and contact details used at checkout)
B. Information collected automatically
• IP address, browser type, device type, and general visit data (such as pages viewed and date/time), through normal website logs and similar technology
C. Cookies
• Our site may use cookies or similar tools (including cookie consent tools) to remember preferences and understand how the site is used. You can manage cookie choices through the cookie banner where available.
3. How we use your information
We use your information to:
• Respond to service requests and contact you by phone or WhatsApp
• Schedule and carry out appliance repair visits where applicable
• Process spare parts orders and related customer support
• Confirm payments or order details when needed
• Improve our website and local service information
• Meet basic legal or accounting needs where required
4. WhatsApp, phone and forms
If you contact us on WhatsApp, by phone, or through a website form, we use the details you send to reply and to handle your request. Please avoid sending unnecessary sensitive information.
5. Orders and account
If you place an order in our shop or use a customer account / login, we use related order and account information to process the purchase and support you. Payment confirmation may involve details you share with us (for example after QR or manual payment), which we use only to verify and complete your order.
6. Sharing of information
We do not sell your personal information.
We may share information only when needed, for example:
• With our staff or helpers who need the information to complete a repair visit or handle an order
• With payment or technical providers that help run the website or checkout
• When required by law
We aim to share only what is needed for the purpose.
7. Data security
We take reasonable steps to protect personal information against loss, misuse, or unauthorized access. No method of transmission or storage is fully secure, so we cannot guarantee absolute security.
8. Data retention
We keep personal information only as long as needed for service, orders, support, and legal or business records, then delete or anonymize it when appropriate.
9. Your choices
You may ask us:
• What personal information we hold about you
• To correct inaccurate information
• To delete information where we do not need to keep it
Contact: sewachhito@gmail.com, +977-9701576799, or WhatsApp +977-9761912818.
10. Children’s privacy
Our services are directed to adults and household or business customers. We do not knowingly collect personal information from children.
11. Changes to this policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date.
12. Contact
ChhitoSewa
Jaisideval, Kathmandu
Kathmandu Valley, Nepal
Email: sewachhito@gmail.com
Phone: +977-9701576799
WhatsApp: +977-9761912818
Website: https://chhitosewa.com
